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Evidence Guide: SFICPL204 - Communicate effectively in cross-cultural environments

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SFICPL204 - Communicate effectively in cross-cultural environments

What evidence can you provide to prove your understanding of each of the following citeria?

Use verbal and non-verbal communication in a culturally sensitive manner

  1. Recognise and respect cultural differences of the individual and/or community
  2. Establish a rapport with the individual to enable further conversation
  3. Accommodate conventions of conversation and language patterns
  4. Ensure language and concepts used are culturally appropriate to the individual and/or community
  5. Ensure gestures and non-verbal communication used are culturally appropriate
  6. Ensure dress and behaviours are culturally appropriate for interaction with the individual and/or community
Recognise and respect cultural differences of the individual and/or community

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish a rapport with the individual to enable further conversation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accommodate conventions of conversation and language patterns

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure language and concepts used are culturally appropriate to the individual and/or community

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure gestures and non-verbal communication used are culturally appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure dress and behaviours are culturally appropriate for interaction with the individual and/or community

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interact with people in a culturally appropriate way

  1. Use strategies for developing effective cross-cultural relationships
  2. Identify and address barriers to effective cross-cultural communication to maintain effective relationships
  3. Use strategies for resolving differences or misunderstandings
  4. Identify and use interpreter resources to facilitate effective communication within the workplace
  5. Ensure compliance requirements are based on culturally appropriate practices
Use strategies for developing effective cross-cultural relationships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and address barriers to effective cross-cultural communication to maintain effective relationships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use strategies for resolving differences or misunderstandings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and use interpreter resources to facilitate effective communication within the workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure compliance requirements are based on culturally appropriate practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge